Refund Policy
When we refund what you paid, how to ask for it, and what happens when you cancel.
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The general rule
If Outbox did not work for you, we refund your first payment within 14 days of buying a plan (monthly or annual), no questions asked. This also covers the EU right of withdrawal and equivalents.
- Monthly renewals: not refunded, but you can cancel anytime and keep the plan until the end of the paid month.
- Annual renewals: full refund if you ask within 14 days of the renewal.
- Mistaken or duplicate charges: always refunded.
- Long outages: if a failure on our side kept you from using Outbox for a significant part of the period, write to us and we will make it right.
Right of withdrawal
You can withdraw from the purchase within 10 calendar days (14 in the EU), without giving reasons and at no cost. Use the withdrawal button, no sign-in needed: you get a case number right away and a full refund. You can also write to hello@out-box.dev.
Cancel your subscription
You can cancel the same way you signed up: in Settings → Plan → Manage subscription. If you cannot sign in, use the cancellation button with the account email: we cancel it the same day and send you a case number.
Consumers in Argentina can also file a claim with the Ventanilla Única Federal de Defensa del Consumidor.
How to request a refund
Write to hello@out-box.dev from your account's email, with the order number from your Lemon Squeezy receipt. Lemon Squeezy returns the money to the same payment method; it may take 5 to 10 business days to show depending on your bank.
Cancelling is not the same as a refund
Cancelling stops future renewals, and you do it yourself in Settings → Plan → Manage subscription. If you delete your account, the subscription is cancelled automatically.
Chargebacks
Before opening a chargeback with your bank, write to us: we almost always solve it faster. An open chargeback may suspend the account while it is resolved.
Taxes and receipts
Lemon Squeezy is the merchant of record: it calculates and remits the VAT or sales tax for your country or state and emails you the receipt. You can also download your invoices from the subscription portal in Settings → Plan.